1. Information We Collect
We collect information that allows us to perform our service at your residence:
Service Address: Your physical address so we know where to pick up the trash.
Scheduling Data: The specific days your trash is picked up and your preferred service times.
Voluntary Info: Any gate codes, specific instructions, or notes you provide to help us access your bins safely.
2. How We Use Your Data
We use your information strictly for operational purposes:
To route our staff to your location on the correct days.
To communicate service delays or holiday schedule changes.
To process payments through our third-party partner, Stripe.
3. Third-Party Sharing (Stripe)
We do not sell your personal info or trash schedules to advertisers. However, we share your data with Stripe to facilitate billing:
Stripe collects your payment details and some identifiers (like IP address) to prevent fraud.
For more on how Stripe handles your data, see the Stripe Privacy Policy.
4. Data Retention
We keep your address and schedule on file as long as you are an active customer. If you cancel your service, we will delete your data within 90 days, except for what we are legally required to keep for tax or accounting purposes.
5. Your Rights
You have the right to see what info we have on file for you, correct any mistakes (like a wrong address), or ask us to delete your info if you stop using our service. To do so, email us at: henryclayton@den.services